Privacy Policy
ph11a is committed to protecting the privacy and personal data of every Filipino player who uses our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and store it, who we share it with, and what rights you have over your own data.
Table of Contents
- 1. Introduction
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Data
- 5. How We Use Your Data
- 6. Legal Basis for Processing
- 7. Data Sharing & Disclosure
- 8. Cookies & Tracking
- 9. Data Retention
- 10. Data Security
- 11. Your Privacy Rights
- 12. Children & Minors
- 13. Third-Party Links
- 14. Policy Updates
- 15. Contact & Complaints
1 Introduction
Welcome to ph11a. We take your privacy seriously — not just because the law requires it, but because every Filipino player who entrusts us with their personal information deserves to know exactly how that data is handled. This Privacy Policy (hereinafter "Policy") sets out the practices of ph11a (hereinafter "ph11a", "we", "us", or "our") with respect to the collection, use, storage, disclosure, and protection of personal data obtained through the ph11a platform at ph11a.net.
This Policy applies to all current and former registered account holders of ph11a, as well as any visitor who browses ph11a.net without registering. It should be read alongside ph 11a's Terms & Conditions and Responsible Gaming policy, which together govern your use of the ph11a platform.
By registering an account on ph11a, or by continuing to use ph11a.net, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how ph11a handles personal data as described herein, you should discontinue use of the platform and may request account closure by contacting us at [email protected].
This Policy is written in plain English to make it as clear as possible for Filipino players. Legal-style language is used where required for precision. If anything is unclear, ph11a's 24/7 live chat support can help explain any section.
2 Data Controller
For the purposes of applicable data protection legislation, including the Philippine Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, ph11a acts as the Data Controller in respect of the personal data of its registered players and site visitors.
As Data Controller, ph11a determines the purposes and means by which your personal data is processed. ph11a is responsible for ensuring that all personal data processing activities are conducted lawfully, fairly, and transparently in accordance with the obligations set out under the Data Privacy Act of 2012 and applicable regulations issued by the National Privacy Commission (NPC) of the Philippines.
For all data privacy-related queries, requests, or complaints, you may contact ph11a's designated Data Protection Officer (DPO) through the contact details provided in Section 15 of this Policy.
3 Data We Collect
ph11a collects personal data that is necessary to provide you with a safe, compliant, and fully functional gaming experience. The categories of data we collect are set out below.
3.1 Identity & Registration Data
- Full legal name as it appears on a valid Philippine government-issued ID;
- Date of birth (for mandatory 21+ age verification);
- Gender (optional, for personalisation purposes);
- Nationality and country of residence;
- Residential address in the Philippines (barangay, city/municipality, province).
3.2 Contact Data
- Email address (used for account communications and support);
- Philippine mobile number (used for SMS OTP verification and account alerts).
3.3 KYC & Verification Documents
- Copies of valid government-issued photo identification (e.g., Philippine Passport, Driver's License, PhilSys National ID, UMID, PRC ID, SSS ID, or Voter's ID);
- Proof of address documents (e.g., utility bills, bank statements, barangay certificates issued within three months);
- Payment method ownership documentation (e.g., GCash account screenshots, bank statements);
- Source-of-funds documentation where required by AML compliance obligations.
3.4 Financial & Transaction Data
- Deposit and withdrawal records, including amounts, timestamps, and payment method identifiers;
- Account balance history;
- Bonus and promotional activity records;
- GCash reference numbers, BPI/BDO/Metrobank transaction references where applicable.
3.5 Gaming & Behavioural Data
- Game play history, including wagers placed, results, and session durations;
- Sports betting selections and event outcomes;
- Responsible gaming tool usage (deposit limits set, cool-off activations, self-exclusion requests);
- Customer support interaction records.
3.6 Technical & Device Data
- IP address and geolocation data (country/region level);
- Browser type, version, and operating system;
- Device type and screen resolution;
- Session timestamps and login history;
- Cookie identifiers and similar tracking data (see Section 8).
ph11a does not collect sensitive personal information beyond what is necessary for identity verification and AML compliance. We do not collect information about your religious beliefs, political views, or health status unless you voluntarily provide it in a support context.
4 How We Collect Data
ph11a collects your personal data through the following channels:
- Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact support, or update your account settings;
- Automatically — when you browse ph11a.net, log in to your account, or interact with games, through cookies, server logs, and similar technologies (see Section 8);
- From payment providers — transaction confirmation and reference data from GCash, PayMaya, BPI, BDO, and Metrobank when you make deposits or withdrawal requests;
- From third-party identity verification services — where ph11a uses automated or assisted KYC verification tools to validate government-issued documents;
- From fraud detection and AML screening services — where your data may be checked against watchlists or risk databases as part of ph11a's compliance obligations.
5 How We Use Your Data
ph11a uses your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, Contact |
| Age verification (21+ requirement) | Identity, KYC Documents |
| KYC and identity verification | Identity, KYC Documents |
| Processing deposits and withdrawals | Financial, Identity |
| AML and fraud prevention monitoring | Financial, Identity, Technical |
| Providing customer support | Identity, Contact, Gaming |
| Delivering bonuses and promotions | Identity, Gaming, Financial |
| Responsible gaming monitoring and tools | Gaming, Financial, Identity |
| Platform security and fraud detection | Technical, Identity, Financial |
| Regulatory compliance and reporting | All categories (as required) |
| Service improvement and analytics | Technical, Gaming (anonymised) |
| Marketing communications (with consent) | Contact, Gaming |
ph11a will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or as required by law.
6 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, ph11a relies on the following legal bases for processing your personal data:
- Contractual necessity: Processing is required to fulfil our obligations to you under the ph11a Terms & Conditions, including account registration, payment processing, and game provision;
- Legal obligation: Processing is required to comply with applicable Philippine law, including AML regulations, PAGCOR licensing requirements, and National Privacy Commission obligations;
- Legitimate interests: Processing is necessary for ph11a's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service analytics — provided these interests are not overridden by your fundamental rights;
- Consent: Where processing is not otherwise justified (e.g., direct marketing communications), ph11a will seek your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
7 Data Sharing & Disclosure
ph11a does not sell your personal data to third parties. We share your personal data only in the following circumstances and with the following categories of recipients:
7.1 Service Providers (Data Processors)
ph11a engages trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include:
- Payment processors and e-wallet providers (GCash, PayMaya, BPI, BDO, Metrobank) — to facilitate deposit and withdrawal transactions;
- KYC and identity verification technology providers — to assist with document verification and age checks;
- AML screening and fraud detection service providers;
- Customer support platform providers — to enable live chat and email support;
- Cloud infrastructure and hosting providers — for secure data storage and platform operation.
All service providers are contractually obligated to process your data only for the specific purpose for which it was shared and to maintain appropriate security standards.
7.2 Regulatory & Law Enforcement Authorities
ph11a may be required to disclose your personal data to regulatory bodies, law enforcement agencies, or other public authorities in the Philippines (including PAGCOR and the Anti-Money Laundering Council) where required by law, regulation, court order, or other binding legal process. ph11a will notify you of such disclosures where legally permitted to do so.
7.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a substantial part of ph11a's business assets, your personal data may be transferred as part of that transaction. ph11a will provide notice of such transfers and ensure that the receiving entity is bound by privacy obligations no less protective than those in this Policy.
ph11a never sells, rents, or trades your personal data with advertisers, data brokers, or marketing companies. Your data is used exclusively for the purposes described in this Policy.
8 Cookies & Tracking Technologies
ph11a uses cookies and similar tracking technologies on ph11a.net to provide a functional and personalised experience. A cookie is a small text file stored on your browser or device when you visit a website. ph11a uses the following categories of cookies:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud prevention | Yes — cannot be disabled |
| Functional | Remembering your language preference, game settings, and responsible gaming tool configurations | Optional |
| Analytics | Understanding how players navigate ph11a.net to improve platform usability (anonymised and aggregated data only) | Optional |
| Performance | Measuring page load times, game performance, and platform error tracking | Optional |
You can manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use ph11a's core features, including login and payment processing. Disabling optional cookies will not prevent you from using the platform but may reduce personalisation.
ph11a does not use third-party advertising cookies or cross-site tracking technologies that profile your activity outside of ph11a.net.
9 Data Retention
ph11a retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, and for as long as required by applicable law. The following general retention periods apply:
- Account and identity data: Retained for the duration of your active account relationship with ph11a, plus a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations under Philippine law;
- KYC documents: Retained for a minimum of five (5) years following the completion of verification, or longer if required by applicable regulatory obligations;
- Financial and transaction records: Retained for a minimum of five (5) years following the date of each transaction, in compliance with the Anti-Money Laundering Act (AMLA) of the Philippines;
- Gaming activity data: Retained for the duration of your account, plus three (3) years following closure for dispute resolution and responsible gaming review purposes;
- Technical and device data: Retained for up to twelve (12) months from the date of collection for security and fraud monitoring purposes;
- Marketing consent records: Retained for the duration of your consent, plus three (3) years following withdrawal for record-keeping purposes.
Upon expiry of applicable retention periods, ph11a will securely delete or anonymise your personal data so that it can no longer be associated with you.
10 Data Security
ph11a implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, accidental loss, or destruction. These measures include:
- SSL/TLS encryption on all data transmitted between your browser or device and ph11a.net;
- Encryption at rest for sensitive data stored in ph11a's databases, including KYC documents and financial records;
- Two-factor authentication (2FA) available for all ph11a accounts via SMS OTP to your registered Philippine mobile number;
- Role-based access controls ensuring that ph11a staff can only access personal data to the extent required for their specific job function;
- Regular security audits and penetration testing of ph11a's infrastructure and application layer;
- 24/7 fraud and anomaly detection monitoring for suspicious account activity, unusual transaction patterns, and unauthorised login attempts.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph11a will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected account holders without undue delay, in accordance with the requirements of the Data Privacy Act of 2012.
You are also responsible for your own account security. Use a strong, unique password and enable SMS-based 2FA. Never share your ph11a credentials with anyone. If you suspect your account has been compromised, contact [email protected] immediately.
11 Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by ph11a. To exercise any of these rights, contact ph11a's Data Protection Officer at [email protected] with your full name, registered email address, and a clear description of your request.
Right to Be Informed
You have the right to be informed of how your personal data is being collected and processed. This Privacy Policy fulfils that obligation.
Right to Access
You may request a copy of the personal data ph11a holds about you, along with information about how it is being used.
Right to Correction
If your personal data held by ph11a is inaccurate or incomplete, you have the right to request correction or completion of that data.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to ph11a's legal retention obligations.
Right to Object
You may object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Right to Data Portability
Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format for transfer to another service.
Right to Lodge a Complaint
You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph11a has violated your data privacy rights.
Right to Damages
You are entitled to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of your personal data.
ph11a will respond to all verifiable data privacy requests within thirty (30) days of receipt. Where a request is complex or involves a high volume of data, ph11a may extend this period by an additional thirty (30) days with prior notice to you.
12 Children & Minors
ph11a is strictly an adults-only platform. In accordance with Philippine gaming regulations, users must be at least 21 years of age to register and use ph11a. ph11a does not knowingly collect personal data from individuals under the age of 21.
Age verification is a mandatory part of every account activation process. Where ph11a discovers or has reason to believe that a registered account holder is under 21 years of age, ph11a will:
- Immediately suspend the account and freeze any associated balance;
- Conduct a review of all account activity from the date of registration;
- Delete the personal data associated with the underage account, except where retention is required for legal or compliance purposes;
- Return any deposited real-money balance (net of any withdrawals already processed) via the original payment method where technically possible.
If you believe that a minor has registered on ph11a, please notify us immediately at [email protected] so we can take swift action.
13 Third-Party Links
ph11a.net may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies solely to ph11a.net and the ph11a platform. ph11a is not responsible for the privacy practices or content of any third-party websites you access via links on ph11a.net. We recommend reviewing the privacy policy of any third-party service before providing personal data to that service.
14 Policy Updates
ph11a reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or ph11a's data processing practices. Where updates are material, ph11a will notify registered account holders via their registered email address and/or by displaying a prominent notice on ph11a.net prior to the changes taking effect.
The date of the most recent update is displayed at the top of this page. Your continued use of ph11a following the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you may request account closure by contacting [email protected].
The current version of this Privacy Policy is always available at ph11a.net/privacy-policy. Previous versions are available on request from ph11a's Data Protection Officer.
15 Contact & Complaints
For all privacy-related enquiries, data subject access requests, or complaints regarding ph11a's handling of your personal data, please contact ph11a's Data Protection Officer through the following channels:
- Email: [email protected] — include "Privacy Request" or "Data Subject Request" in your subject line for priority routing;
- Live Chat: Available 24/7 on ph11a.net — our support team can log your request and escalate to the DPO;
- Response Time: ph11a acknowledges all privacy requests within 48 hours and provides a substantive response within 30 days.
If you are not satisfied with ph11a's response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters under the Data Privacy Act of 2012.
This Privacy Policy was last updated on January 1, 2026 and supersedes all previous versions. The current version is always available at ph11a.net/privacy-policy.
How ph11a Protects Your Privacy
Six concrete ways ph11a keeps your personal data secure and your rights protected on every visit.
SSL Encryption on All Data
Every piece of data you send to ph11a — from login credentials to deposit details — is encrypted in transit using industry-standard SSL/TLS protocols. Your information never travels over the network in plain text.
Strict KYC & Age Verification
ph11a's mandatory 21+ age verification and KYC process protects the platform from fraud and ensures only eligible Filipino players can access real-money games. Document checks are handled securely and deleted on schedule.
Encrypted Storage
Sensitive data stored in ph11a's databases — including KYC documents and financial records — is encrypted at rest. Even in the unlikely event of a server-level breach, your data remains protected from unauthorised reading.
SMS Two-Factor Authentication
ph11a offers SMS OTP-based two-factor authentication to all account holders at no extra cost. Enabling 2FA means that even if your password is compromised, no one can access your account without your Philippine mobile number.
No Data Selling — Ever
ph11a does not sell, rent, or trade your personal data with advertisers, data brokers, or any third party for commercial gain. Your data is used only to operate ph11a and comply with Philippine legal requirements. Full stop.
Data Privacy Act Compliance
ph11a's data practices are aligned with the Philippine Republic Act No. 10173 (Data Privacy Act of 2012) and overseen by a designated Data Protection Officer. You can exercise your rights — access, correction, erasure, and more — at any time by contacting [email protected].
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