Terms & Conditions

1 Introduction & Acceptance of Terms

Welcome to ph11a. These Terms & Conditions (hereinafter "Terms", "Agreement", or "T&C") constitute a legally binding agreement between you (the "User", "Player", or "Account Holder") and ph11a (hereinafter "ph11a", "we", "us", or "the Platform"), governing your access to and use of the ph11a website located at ph11a.net and all associated services, games, features, and digital content offered thereon.

By registering an account on ph11a, clicking "I Agree" during registration, depositing funds, accessing games, or otherwise using any part of the ph11a platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with ph11a's Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

These Terms apply to all users accessing ph11a from the Republic of the Philippines or from any other jurisdiction where access is permitted. ph11a reserves the right to restrict access from jurisdictions where online gaming is prohibited by applicable law.

2 Eligibility & Age Requirements

Access to and use of ph11a is strictly limited to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age, as required under Philippine gaming regulations administered by the Philippine Amusement and Gaming Corporation (PAGCOR);
• You are not a resident of, or accessing ph11a from, any jurisdiction where online gaming is unlawful or restricted;
• You are acting on your own behalf as an individual and not as an agent or representative of any third party;
• You do not have a self-exclusion order or similar restriction currently in force against your account on ph11a or any affiliated platform;
• You have the full legal capacity to enter into this Agreement under the laws of your jurisdiction.

ph11a reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation within the required timeframe will result in account suspension until verification is completed.

3 Account Registration & KYC

To access ph11a's full range of games and services, you must register a single personal account. Each individual is permitted to hold only one (1) active account on ph11a. The creation of multiple accounts by a single individual is strictly prohibited and may result in permanent suspension of all associated accounts and forfeiture of any balances therein.

3.1 Registration Requirements

During registration, you are required to provide accurate, complete, and current information, including but not limited to:

• Your full legal name as it appears on a valid government-issued identification document;
• Your date of birth confirming you are at least 21 years of age;
• A valid and active email address;
• A valid Philippine mobile number capable of receiving SMS verification;
• Your residential address in the Philippines.

You agree to promptly notify ph11a of any changes to your registered information. ph11a shall not be held liable for any loss arising from your failure to maintain current account information.

3.2 Know Your Customer (KYC) Verification

ph11a is required to conduct Know Your Customer (KYC) verification in accordance with applicable anti-money laundering (AML) regulations. As part of this process, you may be required to submit one or more of the following documents:

• A valid government-issued photo identification (e.g., Philippine Passport, Driver's License, SSS ID, PhilSys National ID, UMID, PRC ID, or Voter's ID);
• Proof of address issued within the last three (3) months (e.g., utility bill, bank statement, or barangay certificate);
• Proof of ownership of the payment method used for deposits (e.g., GCash account screenshot, bank statement).

ph11a may place restrictions on account functionality, including suspension of withdrawals, pending the completion of KYC verification. Providing false, misleading, or fraudulent documentation constitutes grounds for immediate permanent account suspension and may be reported to relevant law enforcement authorities.

4 Account Security

You are solely responsible for maintaining the confidentiality and security of your ph11a account credentials, including your username, password, and any two-factor authentication (2FA) codes sent to your registered Philippine mobile number.

• You must not share your account credentials with any third party;
• You must not allow any other person to access or use your ph11a account;
• You must use a strong, unique password that is not shared with any other online service;
• You must notify ph11a immediately at [email protected] if you suspect unauthorized access to your account.

ph11a shall not be liable for any loss or damage arising from unauthorized access to your account where such access resulted from your failure to maintain adequate security of your credentials. ph11a recommends enabling SMS-based two-factor authentication, which is available to all account holders at no additional cost.

ph11a reserves the right to lock an account and require re-verification if unusual login activity, suspicious transactions, or other security anomalies are detected. This is done for your protection and ph11a's compliance obligations.

5 Deposits & Payments

ph11a accepts deposits in Philippine Peso (PHP / ₱) via the following payment methods: GCash, PayMaya, BPI, BDO, and Metrobank. All account balances are maintained and displayed in PHP. No currency conversion is required for Filipino players using local payment methods.

5.1 Deposit Conditions

• Deposits must be made from payment accounts registered in your own name. Deposits from third-party accounts are strictly prohibited;
• ph11a does not accept cash deposits, cryptocurrency, or any payment method not listed above unless explicitly announced through official platform communications;
• Minimum and maximum deposit amounts may apply per transaction and per payment method. Current limits are displayed at the time of deposit;
• GCash deposits are typically credited to your ph11a wallet within minutes of successful transaction confirmation;
• ph11a does not charge fees for standard local deposits; however, your payment provider may apply its own transaction fees.

5.2 Fund Source

By depositing funds into your ph11a account, you represent and warrant that the funds are derived from legitimate sources and are not the proceeds of any criminal activity. ph11a reserves the right to conduct additional due diligence and request source-of-funds documentation for large or unusual deposits in compliance with AML regulations.

6 Withdrawals

Withdrawal requests may be submitted at any time via the account dashboard. All withdrawals are processed back to the same payment method used for the most recent deposit, where technically possible. ph11a does not process withdrawals to third-party accounts under any circumstances.

6.1 Withdrawal Processing

• GCash withdrawals are typically processed within 5 to 30 minutes of approval;
• Bank transfers to BPI, BDO, and Metrobank are typically processed within 1 to 3 banking days;
• Withdrawals are subject to completion of KYC verification. Unverified accounts may have withdrawals withheld pending document submission;
• Minimum withdrawal amounts apply and are displayed in the withdrawal section of your account dashboard.

6.2 Withdrawal Conditions

Bonus funds and winnings derived from bonus funds are subject to wagering requirements before becoming eligible for withdrawal. The specific wagering requirements applicable to each bonus are stated in the individual bonus terms displayed at the time the bonus is offered. ph11a shall not process withdrawal requests for funds subject to unmet wagering requirements.

ph11a reserves the right to delay or withhold withdrawal processing where there is reasonable suspicion of fraudulent activity, bonus abuse, match-fixing, or breach of these Terms. In such cases, ph11a will notify the account holder and may request supporting documentation before proceeding.

7 Bonuses & Promotions

ph11a offers a range of bonuses and promotions to eligible account holders. All bonuses are subject to specific terms that are communicated at the time each promotion is offered. General conditions applicable to all ph11a bonuses are set out below.

• Bonuses are available to verified account holders who meet the eligibility criteria specified in each promotion's individual terms;
• Only one welcome bonus may be claimed per person, per household, and per device. Attempting to claim a welcome bonus multiple times through different accounts constitutes bonus abuse;
• Bonus funds are non-transferable and may not be withdrawn directly. They must be converted to real-money funds by meeting applicable wagering requirements;
• Wagering requirements must be completed within the validity period stated in the bonus terms. Uncompleted wagering requirements result in forfeiture of the bonus and any winnings derived from it;
• ph11a reserves the right to modify, suspend, or discontinue any promotion at any time, with notice provided where reasonably practicable;
• ph11a reserves the right to disqualify any player from a promotion and reclaim bonus funds where there is evidence of bonus abuse, collusion, or exploitation of technical errors.

8 Gameplay Rules

All games available on ph11a are governed by individual game rules, which are accessible within each game interface. These Terms apply in conjunction with individual game rules. In the event of any conflict between individual game rules and these Terms, these Terms shall prevail except where the individual game rules expressly and specifically address the matter in question.

8.1 Technical Errors

In the event of a manifest technical error, system malfunction, or software fault that results in incorrect odds, payouts, or game outcomes being displayed or processed, ph11a reserves the right to void the affected transactions and return stakes to the relevant accounts. ph11a shall not be liable for losses arising from reliance on manifestly incorrect information caused by technical faults.

8.2 Bets and Wagers

Once a wager is placed and confirmed by the ph11a system, it is final and binding. ph11a shall not be obligated to reverse or cancel confirmed bets except in cases of documented technical error, game cancellation due to circumstances beyond ph11a's control, or other exceptional circumstances at ph11a's sole discretion. Results determined by ph11a's certified random number generators (RNGs) or live event outcomes are final.

8.3 Sportsbook and Live Events

For sports betting markets including PBA, NBA, Premier League, UFC, and other events, ph11a reserves the right to suspend markets, cancel bets, or apply rule 4 deductions in accordance with standard sports betting industry practice. Live betting markets may be suspended at any time during an event. Settled results are binding unless overturned by ph11a's trading team in cases of proven error within 72 hours of settlement.

9 Prohibited Conduct

The following conduct is strictly prohibited on ph11a. Engaging in any prohibited conduct may result in immediate account suspension, permanent banning, forfeiture of all balances, and referral to relevant authorities where applicable:

• Registering more than one account, or assisting others in doing so;
• Using false, stolen, or third-party identity or payment information;
• Engaging in or facilitating match-fixing, spot-fixing, or any form of sports corruption;
• Colluding with other players to gain an unfair advantage in any game;
• Using automated bots, scripts, artificial intelligence tools, or any software that interacts with ph11a in a manner not intended for human users;
• Exploiting software bugs, glitches, or errors to gain an advantage — any such exploits must be reported to ph11a immediately;
• Engaging in any form of money laundering, structuring, or other financial crime through the ph11a platform;
• Attempting to reverse-engineer, hack, scrape, or otherwise compromise ph11a's systems, software, or data;
• Harassing, threatening, or abusing ph11a staff, support agents, or other players through any communication channel;
• Using ph11a in any manner that violates applicable Philippine law or the laws of any other applicable jurisdiction.

10 Responsible Gaming

ph11a is committed to promoting safe and responsible gaming for all Filipino players. The following responsible gaming tools are available to all account holders free of charge and can be activated immediately from the account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you deposit into your ph11a wallet;
• Loss Limits: Set a maximum amount you are willing to lose within a specified period;
• Session Reminders: Configure alerts that notify you after a set duration of continuous play;
• Cool-Off Periods: Temporarily suspend access to your account for periods ranging from 24 hours to 30 days;
• Self-Exclusion: Request a longer-term exclusion from ph11a. Self-exclusion periods are strictly enforced and cannot be reversed mid-term.

ph11a strictly requires all players to be at least 21 years of age. If you believe you may have a gambling problem, we encourage you to use the tools above and to seek support. For more detail, visit the Responsible Gaming page. If you are experiencing financial or emotional difficulties related to gambling, please reach out to ph11a's 24/7 support team at [email protected] for referral assistance.

11 Intellectual Property

All intellectual property rights in the ph11a platform, including but not limited to the ph11a name, logo, website design, software, game interfaces, graphics, text, data compilations, and all other content, are owned by or licensed to ph11a. These rights are protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use ph11a solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, distribute, or create derivative works from any ph11a content;
• Use ph11a's brand, logo, or trademarks in any manner without prior written consent;
• Screen-scrape, data-mine, or systematically extract data from the ph11a platform;
• Reverse-engineer, decompile, or disassemble any ph11a software.

Any unauthorised use of ph11a's intellectual property is a breach of these Terms and may constitute an infringement of applicable intellectual property laws.

12 Limitation of Liability

To the fullest extent permitted by applicable law, ph11a, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the ph11a platform, including but not limited to:

• Loss of winnings due to technical errors, connectivity failures, or system downtime beyond ph11a's reasonable control;
• Losses arising from reliance on incorrect information displayed due to technical malfunction;
• Losses resulting from unauthorized access to your account where you failed to maintain adequate security;
• Any indirect or consequential loss arising from suspension or termination of your account in accordance with these Terms.

ph11a's total cumulative liability to you in connection with these Terms and your use of the platform shall not exceed the total amount deposited by you into your ph11a account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude ph11a's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited by applicable Philippine law.

13 Account Suspension & Termination

ph11a reserves the right to suspend, restrict, or permanently terminate your account at any time, with or without prior notice, if ph11a has reasonable grounds to believe that you have breached any provision of these Terms. Grounds for suspension or termination include, but are not limited to:

• Providing false or misleading information during registration or KYC;
• Engaging in prohibited conduct as described in Section 9;
• Failure to complete KYC verification within the required timeframe;
• Suspicion of money laundering, fraud, or other criminal activity;
• Chargebacks initiated against ph11a by your payment provider without valid justification;
• Violation of any applicable Philippine law or regulation in connection with your use of ph11a.

You may also request closure of your ph11a account at any time by contacting [email protected]. Voluntary account closure requests will be processed within a reasonable timeframe. Any real-money balance remaining in your account at the time of closure (subject to withdrawal conditions being met) will be returned to your registered payment method after final review.

In the event of account termination for cause, ph11a reserves the right to retain all or part of your account balance where it represents proceeds of fraudulent activity, bonus abuse, or other breach of these Terms, pending investigation and final determination.

14 Amendments to These Terms

ph11a reserves the right to amend, update, or replace these Terms at any time. Where changes are material, ph11a will provide notice to registered account holders via the email address associated with their account and/or by displaying a prominent notice on the ph11a platform prior to the changes taking effect.

Your continued use of the ph11a platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using ph11a and may request account closure as described in Section 13.

The date of the most recent update to these Terms is displayed at the top of this page. It is your responsibility to review these Terms periodically to remain informed of any changes.

15 Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute between you and ph11a arising from these Terms or your use of the platform, the parties agree to first attempt to resolve the matter through good-faith negotiation. Please contact ph11a's support team at [email protected] in the first instance, providing full details of your complaint. ph11a will acknowledge your complaint within 48 hours and endeavour to provide a substantive response within 7 business days.

If a dispute cannot be resolved through negotiation, both parties agree to submit to the non-exclusive jurisdiction of the competent courts of the Philippines. Nothing in this clause shall prevent ph11a from seeking injunctive or other urgent relief from any court of competent jurisdiction.

16 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the operation of ph11a, you may reach ph11a's support team through the following channels:

• Email: [email protected] (response within 4 hours)
• Live Chat: Available 24/7 directly within the ph11a platform
• Responsible Gaming Queries: [email protected] — mark your subject line "Responsible Gaming Request" for priority handling

For account-specific matters, please ensure you are contacting us from your registered email address to facilitate secure verification of your identity.